Frequently asked questions.

Most teams are live in under an hour. Sign up, add your trucks, and start dispatching the same day — no setup call required.

Yes to the trial, no to the fee. You get a 7-day free trial of the full product with no credit card, and there's no setup fee and no annual contract.

No. Drivers run on Telegram — the app they already have — so there's nothing new to download and no training required. A link and a tap and they're dispatched.

Your authority and basic fleet details. Our onboarding team helps you bring trucks, trailers, drivers, and dispatch teams into the platform so you're operational fast.

Loadmile connects the core systems carriers already run:

No — our philosophy is integrate before replace. Loadmile is the operational hub, not another silo. Keep the systems that work for you; we unify the workflows and automate the data exchange between them.

A load-board extension drafts a run in one click straight from DAT, Truckstop, and broker portals — and Document AI parses a dropped rate confirmation into a structured load in about 4 seconds.

New integrations are prioritized by customer demand, operational impact, retention, and strategic fit. The goal is a connected ecosystem where carriers connect their preferred providers while keeping a single operational experience.

The base platform is $169 / month and includes the first 10 trucks. Each truck above 10 is billed at the tier rate below — pricing scales with your fleet, not per dispatcher seat.

• Base — up to 10 trucks$169 / mo
• 11–26 trucks+$15.00 / truck
• 27–40 trucks+$13.75 / truck
• 41–50 trucks+$12.50 / truck
• 51+ trucksCustom — contact sales

A 50-truck fleet: $169 base + (40 × $12.50) = $669 / month, all-in.

Everything operational: core platform, dispatcher access, driver access, and all operational modules. There's no separate licensing for dispatchers or drivers.

No annual contract — it's month-to-month, cancel anytime. Add or remove trucks whenever you need and billing adjusts automatically. Larger carriers can get custom enterprise pricing.

You do. Loadmile is built on a carrier-centric model — the carrier owns its data, fleet, drivers, documents, and workflows. Dispatch partners collaborate through controlled access, never ownership.

Through verification, role-based access control, and permissions. You decide exactly who can see and do what, and every operation is recorded in a full audit trail.

Security comes first. Carrier verification and compliance integrations (Highway, RMIS, FMCSA) support onboarding checks, monitoring, and risk reduction so collaboration between carriers and dispatchers stays trusted.

Every plan includes onboarding assistance and ongoing support by email and chat — no premium support tier required.

Yes. Founding customers get free onboarding, direct founder access, priority support, early feature access, and real influence over the product roadmap.

None. There's no hardware to install or maintain — drivers use Telegram and the platform runs in the cloud, so there's nothing to service in the field.

Yes. Our onboarding team helps you import your loads and set up your fleet so the switch is smooth and fast — most teams are operational the same day.

No. You bring your trucks, trailers, drivers, dispatch teams, and workflows into Loadmile and keep full ownership of all of it. Migration is staged so operations never stop.

Absolutely — connect your ELD, factoring, accounting, load boards, and compliance providers rather than replacing them. You can adopt more of the platform over time at your own pace.

Initial setup is typically under an hour. Full infrastructure adoption — moving every entity and workflow in — can be phased so your team is comfortable at each step.